Hybrid Car Rental FAQs
Child Restraint
After a motor vehicle accident, it’s recommended that all child restraints be replaced. If you are ‘not at fault’ in the accident, you are entitled to have your child restraint(s) replaced and paid for by the third party or their insurer.
Insurance Premium
If you are not at fault in a motor vehicle accident and you contact your insurer, even though they may manage the situation for you and you may not pay an excess, they will flag you as a risk and potentially increase your premium the following year.
Choice of Repairer
You are entitled to choose any repairer you see fit to repair your vehicle. Insurance companies will tend to send you to their preferred repairers who may not use genuine parts and are bound to a quota for the insurer, resulting in rushed jobs and poor workmanship.
Genuine Parts
If a third party’s insurer sends your vehicle to one of their repairers, you are entitled to request genuine parts.
Like for Like Accident Replacement
The third party’s insurer must pay for a like-for-like replacement vehicle.
Towing
If your vehicle is not drivable, Hybrid Car Rental can organise the tow to your preferred repairer and deliver a replacement car to you. Once your vehicle is repaired, we can assist further as needed.
Repairs
Hybrid Car Rental can recommend a repairer in Melbourne near you for your convenience.
Not At Fault?
- Replacement Vehicle
- Preferred Repairer
- Genuine Parts
- Delivered to You
- Client Advocacy
- Towing Coordination
- General Advice